Kentucky Cabinet for Health and Family Services (Banner Imagery) - Go to home page

Contact CHFS

Contact us using our online forms, by phone or mail or, in case of emergencies or to report abuse or fraud, use our hot lines to find the help you need. 

We look forward to hearing from you.


CHFS Listens:  Use this form for general questions, comments and suggestions about cabinet services and programs. Do not contact CHFS Listens to report child/adult abuse, neglect or exploitation.

Reporting child/adult abuse, neglect or exploitation: If you believe a child or adult is being abused, neglected or is dependent, call the toll-free Child Protection Hot Line at 1-877-KYSAFE1 (1-877-597-2331) or the the protection and permanency office in your county

Professionals can use the online Kentucky Child/Adult Protective Services Reporting System to report non-emergency suspected abuse, neglect and dependence that does not require an immediate response. The website is monitored 8 a.m. to 4:30 p.m. Eastern time Monday through Friday. Reports will not be reviewed during evenings, weekends or state holidays. 

Reporting welfare/Medicaid fraud: If you suspect public assistance fraud call the Office of the Inspector General at 1-800-372-2970. You never have to give your name.


To contact the Cabinet by phone, you may call the Office of the Ombudsman. If you are looking for an office or an individual and can't find them on this site, try the KY Telephone Directory.

  • Ombudsman:  Toll-Free 1-800-372-2973
    TTY (for hearing impaired) 1-800-627-4702


Cabinet for Health and Family Services
Office of the Secretary
275 E. Main St.
Frankfort, KY  40621

Contact the Small Business Ombudsman

Information and assistance for small businesses regarding administrative regulations and other regulatory matters, including how to submit comments on administrative regulations.

By e-mail: Small Business Ombudsman
By phone: (502) 564-5497
By fax: (502) 564-9523

Write to:
Office of the Ombudsman 
Small Business Ombudsman
275 E. Main St., 1E-B
Frankfort, KY 40621


Last Updated 4/18/2018