Department for Community Based Services
A Message to Our Customers Concerning Your Benefits and Eligibility:
We apologize for any inconvenience you may have faced regarding your assistance and eligibility for services.
Some discontinuance letters have been sent to customers in error. Here is what you need to know:
If you received Medicaid benefits in March, you will receive Medicaid benefits in April.
If you received Supplemental Nutrition Assistance Program (SNAP) and/or Kentucky Transitional Assistance Program (KTAP) benefits in March, and you have started your recertification, you will receive SNAP and/or KTAP benefits in April.
The Cabinet for Health and Family Services and the Department for Community Based Services are working with our technology partner, Deloitte, on system issues to stop the incorrect notices.
We will contact you regarding the next action you need to take on your benefits.
Thank you for your patience.
DCBS Family Support Office Hours
Face-to-face interviews will be taken at all offices except the offices listed below, weekdays from 8 a.m. to 4:30 p.m.
Middlesboro Office in Bell County
Corbin Office in Whitley County
Verification or report changes can be dropped off from 8 a.m. to 4:30 p.m. to all DCBS offices.
We encourage you to call the DCBS Family Support toll-free number at (855) 306-8959 to start an application, complete your recertification or to report a change.
Apply for health care benefits through kynect online or by calling kynect at: (855)-4kynect (459-6328) or (855)-326-4654 (TTY).
DCBS services are administered through our network of nine service regions and offices in each of Kentucky's 120 counties. In addition, DCBS uses a network of contract officials to deliver services, such as child care. The provision of services is enhanced through a close relationship and coordination with local community partners.
||DCBS Commissioner - Adria Johnson
Adria Johnson’s strong desire to be of public service, coupled with her proven ability to lead, manage, motivate and coordinate efforts toward reform serve her well in her newly appointed position of Commissioner of the Kentucky Department for Community Based Services (DCBS). Ms. Johnson is a dedicated, well-respected and versatile professional with more than twenty-one years of hands-on experience in both the public and private sectors. Prior to this appointment, Ms. Johnson served as Deputy Commissioner of DCBS for almost three years, where she was instrumental in leading several efforts aimed at bringing about needed reform to improve the lives of some of the Commonwealth’s most vulnerable citizens.
Prior to joining Kentucky State Government, Ms. Johnson held key roles in Louisville Metro Government ranging from Capital Planning Analyst in the Office of Management and Budget to Acting Director of the Department of Community Service and Revitalization. Ms. Johnson’s strong fiscal experience was gained in various roles held in the private sector at Humana, LG&E and Brown and Williamson Tobacco Corporation.
Ms. Johnson received a Bachelor of Science degree from Ball State University and completed several post-graduate courses from the University of Louisville. She is also a published author, having published a book of poetry, A Peek at My Soul, in 2004.
||Overview of DCBS
The department provides family support; child care; child and adult protection; eligibility determinations for Medicaid and food benefits; and administration of an energy cost assistance program.
The department administers the state foster care and adoption systems and recruits and trains parents to care for the state's children who are waiting for a permanent home.
With offices in every county, DCBS provides services and programs to enhance the self-sufficiency of families; improve safety and permanency for children and vulnerable adults; and, engage families and community partners in a collaborative decision-making process.
DCBS was formed within the Cabinet for Families and Children in 1998 to give local offices more decision-making authority and the ability to collaborate more effectively with other community service providers. The Cabinet for Families and Children and the Cabinet for Health Services were consolidated in 2004 by Governor Ernie Fletcher.
DCBS Mission Statement
To provide leadership in building high quality, community based human service systems that enhance safety, permanency, well-being and self-sufficiency for Kentucky's families, children and vulnerable adults.
"A nationally recognized department comprised of a highly skilled workforce that:
- Provides services to enhance the self-sufficiency of families;
- Improves safety and permanency for children and vulnerable adults;
- Engages families and community partners in a collaborative decision-making process;
- Utilizes innovative technological resources to improve outcomes and efficiencies;
- Creates information systems and uses evidence-based practice to guide management decisions;
- Practices system wide continuous quality improvement and shared accountability;
- Fosters a dynamic learning organization; and,
- Adapts to changing community needs and challenges."