Department for Community Based Services
Medicaid and KCHIP open enrollment in a Managed Care Organization (MCO) is scheduled for October 24, 2016 through December 16, 2016.
Medicaid individuals wishing to change their current MCO must do so during the open enrollment period. A MCO change made during this period will be effective January 1, 2017. After you change a MCO you will have 90 days to make another change. After 90 days, you will not be able to make another change until the next open enrollment period, unless you have an event that allows a change.
To change a MCO call 1-855-446-1245 or 1-800-635-2570 between 8:00am and 5:00pm to talk with a Member Representative. If you want to stay with your current MCO, you do not have to do anything.
There are changes in how to apply and enroll for 2017. All QHP qualified individuals must complete an application and enroll at HealthCare.gov for 2017 coverage. Open Enrollment Period for plan year 2017 is November 1, 2016 to January 31st, 2017. You must enroll by December 15th, 2016 for coverage to start January 1, 2017.
DCBS Family Support Office Hours
Face-to-face interviews will be taken at all offices except the offices listed below, weekdays from 8 a.m. to 4:30 p.m.
Middlesboro Office in Bell County
Corbin Office in Whitley County
Verification or report changes can be dropped off from 8 a.m. to 4:30 p.m. to all DCBS offices.
DCBS Family Support toll-free number: (855) 306-8959.
DCBS services are administered through our network of nine service regions and offices in each of Kentucky's 120 counties. In addition, DCBS uses a network of contract officials to deliver services, such as child care. The provision of services is enhanced through a close relationship and coordination with local community partners.
||DCBS Commissioner - Adria Johnson
Adria Johnson's strong desire to be of public service, coupled with her proven ability to lead, manage, motivate and coordinate efforts toward reform serve her well in her appointed position of commissioner of the Kentucky Department for Community Based Services (DCBS). Johnson is a dedicated, well-respected and versatile professional with more than 21 years of hands-on experience in both the public and private sectors. Prior to this appointment, Johnson served as deputy commissioner of DCBS for almost three years, where she was instrumental in leading several efforts aimed at bringing about needed reform to improve the lives of some of the commonwealth's most vulnerable citizens.
Prior to joining Kentucky state government, Johnson held key roles in Louisville Metro Government ranging from capital planning analyst in the Office of Management and Budget to acting director of the Department of Community Service and Revitalization. Johnson's strong fiscal experience was gained in various roles held in the private sector at Humana, LG&E and Brown and Williamson Tobacco Corporation.
Johnson received a bachelor of science degree from Ball State University and completed several post-graduate courses from the University of Louisville. She also is a published author, having published a book of poetry, A Peek at My Soul, in 2004.
||Overview of DCBS
The department provides family support; child care; child and adult protection; eligibility determinations for Medicaid and food benefits;and administration of an energy cost-assistance program.
The department administers the state foster care and adoption systems and recruits and trains parents to care for the state's children who are waiting for a permanent home.
With offices in every county, DCBS provides services and programs to enhance the self-sufficiency of families; improve safety and permanency for children and vulnerable adults; and, engage families and community partners in a collaborative decision-making process.
DCBS was formed within the Cabinet for Families and Children in 1998 to give local offices more decision-making authority and the ability to collaborate more effectively with other community service providers. The Cabinet for Families and Children and the Cabinet for Health Services were consolidated in 2004 by Gov. Ernie Fletcher.
DCBS Mission Statement
The mission of the Department for Community Based Services is to build an effective and efficient system of care with Kentucky's citizens and communities to:
- Reduce poverty, adult and child maltreatment, and their effects;
- Advance person and family self-sufficiency, recovery, and resiliency;
- Assure all children have safe and nurturing homes and communities; and
- Recruit and retain a workforce and partners that operate with integrity and transparency.
A human services system of care that operates with integrity and loyalty to a code of ethics requires courage to take responsibility for providing the highest quality of service to the vulnerable.
The Department for Community Based Services is an innovative, solutions-focused learning organization built on a foundation of transparency in action and with accountability for results. Both within the organization and among our partners, we thrive on a culture of respect for diversity of opinion that is nurtured through open communication.
Highly performing and committed, we are unified in our goal of excellence in achieving outcomes for those we serve with the level of quality we would demand for our own families.