Medicaid covers only medically necessary transportation to and from a Medicaid-covered service.
Attention Medicaid Members
(May14, 2014) - Please read the Important Notice Regarding Non-Emergency Medical Transportation which will begin July 1, 2014, for members in Ballard, Calloway, Carlisle, Fulton, Graves, Hickman, Marshall and McCracken counties.
Important Notice Regarding Non-Emergency Medical Transportation
(Sept. 23, 2013) - Click to read the Non-Emergency Transportation Letter
Important Notice for KY Medicaid Recipients and Providers
(Tuesday, Aug. 21, 2012) - Effective Oct. 1, 2012, there will be changes to the Non-Emergency Medical Transportation. Click to read the Important Notice regarding the Region 5, Non-Emergency Medical Transportation.
||Emergency/Non-Emergency Ambulance Transportation Services
Emergency ambulance services (stretcher) are covered when the eligible member is transported in an emergency condition, usually to hospital, resulting from an accident, serious injury or acute illness that makes it impossible to use other types of transportation.
Non-emergency ambulance services (Stretcher) are covered if the eligible member is confined to a bed before and after the ambulance trip or the member must be moved only by stretcher to receive medically necessary Medicaid-covered medical services.
What is Non-emergency Medical Transportation?
Non-emergency medical transportation is for Medicaid members who do not have access to free transportation that suits their medical needs and need to be transported to a Medicaid-covered service.
For transportation outside of a member's medical service area or for specialty care, a referral from a member's primary care physician is required. Travel to pharmacies is not covered.
How do I request services?
Non-emergency medical transportation services are available through the Human Service Transportation Delivery (HSTD) program, a regional brokerage system. Depending on a member's medical needs, transportation is provided by taxi, van, bus or public transit. Wheelchair service is also provided if required by medical necessity.
To find your regional broker, please click on the HSTD Brokerage Listing.