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Medical Transportation

Medicaid covers only medically necessary transportation to and from a Medicaid-covered service.

Important Notice Regarding Non-Emergency Medical Transportation

Beginning July 1, 2017, Federated Transportation Services of the Bluegrass (FTSB) will provide brokerage services for all non-emergency medical transportation for Medicaid transportation eligible recipients living in Boone, Campbell, Carroll, Gallatin, Grant, Kenton, Pendleton, and Owen Counties. Persons who are eligible for transportation services and the trips that are covered by the non-emergency medical transportation program are not changing.

Read the Important Member Notice Regarding Non-Emergency Transportation

Attention Medicaid Members

(May14, 2014) - Please read the Important Notice Regarding Non-Emergency Medical Transportation which will begin July 1, 2014, for members in Ballard, Calloway, Carlisle, Fulton, Graves, Hickman, Marshall and McCracken counties.

Important Notice Regarding Non-Emergency Medical Transportation

(Sept. 23, 2013) - Click to read the Non-Emergency Transportation Letter

Important Notice for KY Medicaid Recipients and Providers

(Tuesday, Aug. 21, 2012) - Effective Oct. 1, 2012, there will be changes to the Non-Emergency Medical Transportation. Click to read the Important Notice regarding the Region 5, Non-Emergency Medical Transportation.

Emergency/Non-Emergency Ambulance Transportation Services

Emergency ambulance services (stretcher) are covered when the eligible member is transported in an emergency condition, usually to hospital, resulting from an accident, serious injury or acute illness that makes it impossible to use other types of transportation.

Non-emergency ambulance services (Stretcher) are covered if the eligible member is confined to a bed before and after the ambulance trip or the member must be moved only by stretcher to receive medically necessary Medicaid-covered medical services.

Non-Emergency Transportation

What is Non-emergency Medical Transportation?

Non-emergency medical transportation is for Medicaid members who do not have access to free transportation that suits their medical needs and need to be transported to a Medicaid-covered service.

For transportation outside of a member's medical service area or for specialty care, a referral from a member's primary care physician is required. Travel to pharmacies is not covered.

How do I request services?

Non-emergency medical transportation services are available through the Human Service Transportation Delivery (HSTD) program, a regional brokerage system. Depending on a member's medical needs, transportation is provided by taxi, van, bus or public transit. Wheelchair service is also provided if required by medical necessity.

To find your regional broker, please click on the HSTD Brokerage Listing.


Statues, Regulations, Provider Letters, Forms, Billing Information and Fee Schedules, Billing Manuals and

Kentucky Revised Statues

Kentucky Administrative Regulations

Provider Letters

To other provider letters, refer to the Provider Letter page.


Billing Information
Provider Billing Manuals

Fee Schedules

To view a copy of the most current Fee Schedule, go to the Fee and Rate Schedule page.


For questions:

Regarding Emergency/Non-Emergency Medical Ambulance Transportation Services: contact
(502) 564-2687

Regarding Non-Emergency Medical Transportation Services, contact:
(800) 635-2570

Regarding the Human Service Transportation Delivery, contact: Office of Transportation Delivery for program policies and complaints at (888) 941-7433

Regarding Fraud and Medicaid Eligibility, contact:
(502) 564-4923

CHFS DMS Webmaster


Last Updated 4/26/2017