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Business Operations Branch

Customer Service

Kentucky Laboratory Web Outreach (KY-LWO) System

The Division of Laboratory Services offers direct Internet ordering for most laboratory tests. In addition, results will be returned to users electronically through their same Internet login.

Click each link below to download the required forms. Please return both forms to the address indicated in the upper left corner of the User Access form.

User Access Form


After receiving a user name and password, go to the Laboratory Web Outreach (KY-LWO) System

Please reference the document below for ordering laboratory testing in the Laboratory Web Outreach (KY-LWO) System:

Outreach Test Codes

Outreach User Manual

Customer Service is responsible for data collection and maintaining medical records through the electronic information exchange network.

Please contact the Customer Service Center for issues related to the KY Laboratory Web Outreach (KY-LWO) System.

Customer Service Center

Hours: 8 a.m.-4:30 p.m. EST Monday-Friday

Phone: (502)564-4446

Fax: (502)564-7019


OUTREACH Password Information


Last Updated 7/2/2013