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Local Health Operations Branch

Craig Cooper
Administrative Branch Manager 
502-564-6663, ext. 4100

The Local Health Operations (LHO) Branch is responsible for providing administrative and technical guidance to the Kentucky local health departments (LHDs). This responsibility includes:

  • Providing guidance to LHDs in the proper documentation of medical records and the management of LHD forms.
  • Providing guidance to LHDs on the appropriate completion of Patient Encounter Form entries.
  • Providing guidance to LHDs on appropriate medical coding.
  • Providing guidance to LHDs on correcting Kentucky Medicaid and managed care organization billing errors for the Kentucky Preventive Health Services Program. Note: LHO is not responsible for Medicare and private/commercial insurance billing issues, nor issues outside the scope of the Kentucky Preventive Health Services Program. 
  • Review and authorize security access to the Patient Services Reporting System (PSRS) and the Clinic Management System (CMS).

The LHO branch performs these responsibilities through the interpretation of policies, standard operating procedures, administrative regulations and statutes. The LHO branch may be contacted by calling 502-564-6663 and selecting Option 1 or by email. The LHO branch normal operating hours are Monday through Friday from 8:00 AM to 4:30 PM, Eastern time.

Updates and Alerts

2015 Uniform Percentage Payment Schedule

2015-2016 Seasonal Influenza Information:

Archived Updates and Alerts


Recent Training

Focused ICD-10 Training: September 3, 2015, 9:30 a.m. - 12:30 p.m.

Archived training ITV on YouTube.

LHD Coding Compliance Review Training: July 23, 2015, 9:30 a.m. - 12:30 p.m.

Archived Training

Trainings more than six months old


See Also...

LHD Forms Section

(Example: LHD systems security; L-drive, e-reports, Oracle Discoverer access requests; and CH forms)


Last Updated 2/11/2016