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Local Health Operations Branch

The Local Health Operations (LHO) Branch is responsible for providing guidance to the Kentucky local health departments (LHDs) that includes:

  • Providing guidance to LHDs on appropriate medical coding and documentation.
  • Providing guidance to LHDs on correcting Kentucky Medicaid and managed care organization (MCO) billing errors for the Kentucky Preventive Health Services Program.
  • Providing guidance to LHDs in the management of approved LHD forms.
  • Providing guidance to LHDs on the appropriate completion of LHD Patient Encounter Form (PEF) entries.
  • The review, coordination, and authorization of security access requests to the LHD Network Systems.

Note: LHO is not responsible for Medicare and private/commercial insurance billing issues; Kentucky Department for Public Health (DPH) program-specific issues; clinical-related issues; or coding/billing issues outside the scope of the Kentucky Medicaid Preventive Health Services Program.

The LHO branch performs these responsibilities through the interpretation of DPH policies, standard operating procedures, Kentucky Administrative Regulations and Statutes.

LHO Branch Address:
275 E. Main St., HS1W-B
Frankfort, KY 40621

LHO Branch Phone Number:
502-564-6663, Option 1

LHO Branch Service Desk Email:

LHO Branch Service Desk Fax Number

The LHO branch's normal operating hours are Monday through Friday from 8 a.m. to 4:30 p.m., Eastern Time.

LHO Branch Staff:

Craig Cooper | Extension 4100
Administrative Branch Manager

Amy Dunn, CPC | Extension 4095
Billing Specialist/Resource Management Analyst

Janet Overstreet | Extension 4120
Meaningful Use/ HIPAA Specialist

Nellie Ramsey | Extension 4114
Billing Specialist/Policy Analyst

Cynthia H. Robinson, CPC | Extension 4123
Medical Coding Specialist/Policy Analyst

Linda Thomason | Extension 4102
LHD Network Systems Security Access Coordinator/Resource Management Analyst

Mark Tibbles | Extension 4133
LHO Service Desk Coordinator/Resource Management Analyst

Sharon Trivette | Extension 4134
Billing Specialist/Policy Analyst


Updates and Alerts

Recent Training

FY 2017 Contract Training For LHDs - Presented April 21, 2016

Archived Training

Trainings more than six months old


See Also...

LHD Forms Section

(Example: LHD systems security; L-drive, e-reports, Oracle Discoverer access requests; and CH forms)


Last Updated 2/15/2017