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Health and Family Services Cabinet
Health and Family Services Names New Ombudsman

Press Release Date:  Tuesday, January 20, 2009  
Contact Information:  Vikki Franklin, (502) 564-7042  

A long-time Danville health care executive has been named ombudsman of the Cabinet for Health and Family Services (CHFS).

Mary R. Begley joins CHFS from Ephraim McDowell Health, where she served as vice president of customer and physician relations since 2006.

A registered nurse, Begley joined Ephraim McDowell as a staff nurse in 1976, and held various positions with the organization, including director of marketing and community relations, education coordinator, and director of critical care. Begley received a Bachelor of Science degree in nursing from Eastern Kentucky University.

The Office of the Ombudsman answers questions about CHFS programs, investigates customer complaints and works with CHFS management to resolve them, advises CHFS management about patterns of complaints and recommends corrective action when appropriate.

“Mary Begley brings a wealth of experience in two areas important to the role of ombudsman – customer relations and health care,” said CHFS Secretary Janie Miller. “Her leadership, management and planning skills will serve the Cabinet and the citizens of the commonwealth well.”

“The Cabinet for Health and Family Services provides many valuable services to the citizens of the state. I am honored to be named to this position and to be an advocate for those citizens,” Begley said. “I look forward to working with the team in the ombudsman’s office, members of the CHFS leadership team, and Secretary Miller.”

For more information about the Office of the Ombudsman, visit




Last Updated 1/20/2009