Health and Family Services Cabinet
Jefferson County Child Support Customers Can Get Online Help
FRANKFORT, Ky. (May 17, 2011) – The Kentucky Child Support Enforcement Program (CSE), the Jefferson County Attorney’s Office, and the Legal Aid Society (LAS) have partnered to offer Jefferson County child support customers online tools to make learning about, applying for and modifying child support easier.
These helpful tools are available online at http://www.kyjustice.org.
“These services were designed with our customers in mind,” Department of Income Support (DIS) Deputy Commissioner Steve Veno said. “We are proud that our Jefferson County customers can get the information they need at their convenience, and we look forward to expanding this service to the rest of the state.”
Under this partnership, Legal Aid has developed an array of services available to all child support customers. Legal Aid now offers educational videos and legal guides that describe child support obligations, rights and enforcement matters. In addition, Legal Aid created automated self-help forms that allow parents to easily calculate their child support obligation, apply for child support services or request a modification for child support payments.
“These expanded services were developed as a response to the economic recession,” Legal Aid Executive Director Jeffrey Been said. “With more people losing their jobs or having their hours cut, it’s more important than ever that people have access to forms like these, for both the parents’ and the children’s benefit.”
In addition to the website, these forms, guides and videos are available at the Legal Aid Self Help Center in Louisville.
Veno said the new services and forms will assist applicants in knowing their rights and what information they’ll need to support their requests. “The Jefferson County Attorney’s Office administers the largest child support division in Kentucky,” Veno said. “The partnership between the Jefferson County Attorney’s Office and Legal Aid began in order to determine what child support services families need most from us.”
Veno said that informing clients also reduces the time caseworkers need to complete an initial interview.
“When customers educate themselves, their appointments and waiting times may be reduced,” he said.
“This service will be very valuable to our 64,000 active cases,” Jefferson County Attorney Mike O’Connell said. “Information about the system will save our customers time and enable our staff to serve the children of our community better.”
The technology is funded through a one-time competitive federal grant awarded to CSE, part of the Kentucky Cabinet for Health and Family Services (CHFS) Department for Income Support. CSE administers child support enforcement jointly with local contracting officials for all 120 counties.
For more information about the Legal Aid Society, visit http://www.laslou.org/. For more information about the Kentucky Child Support Enforcement, log on to http://chfs.ky.gov/dis/cse.htm. For information about the Jefferson County Attorney’s Office, visit www.louisvilleky.gov/countyattorney.
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