Health and Family Services Cabinet
State Child Support Office Receives $156,000 Grant
FRANKFORT, Ky. (Dec. 14, 2009) – A federal grant will allow the state agency responsible for child support enforcement to provide better Web-based educational information to clients.
The Kentucky Child Support Enforcement program (CSE) has been awarded a $156,190 grant from the U.S. Administration for Children and Families Office of Child Support Enforcement to improve service to its customers. CSE is part of the Cabinet for Health and Family Services’ Department for Income Support (DIS).
In partnership with the Jefferson County Attorney’s Office and the Legal Aid Society, CSE will create a more efficient and user-friendly method of filing for, modifying or terminating child support orders online. CSE provides assistance to parents with minor children seeking financial support from noncustodial parents.
“The idea originally was proposed by the Jefferson County Legal Aid Society to the Jefferson County Attorney’s Office,” DIS Deputy Commissioner Steve Veno said. “Staff from both of these offices saw the need to better assist customers who have been negatively affected by the economy.”
Veno said the project generally will be aimed at clients who have changed careers or lost their jobs because of the recent economic downturn, and that when the income of a parent who owes child support changes, his or her child support obligation may, too.
“This service will not only empower our customers to update their cases, but it also will free our staff to focus on clients with more complex issues,” Veno said.
CSE will use the grant to post legal forms and information online to assist customers with their child support cases. Other updates will include posting of “how-to” videos and enhanced information designed to assist the general public.
Veno said the grant will pay for programming, equipment and the development of forms.
Veno added that federal child support administrators were “very excited to see this project. It’s completely new for us in Kentucky, and that is why they felt it was worthy to award us the grant so other states can learn from this.”
For more information about child support, log on to http://chfs.ky.gov/dis/cse.htm.
If you are a parent who receives or pays child support and you have questions, call the child support enforcement hotline at (800) 248-1163.
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