Kentucky Cabinet for Health and Family Services (Banner Imagery) - Go to home page

Division of Health Care

Sandra Houchen, R.N., Director
(502) 564-7963


The Division of Health Care is responsible for inspecting, monitoring, licensing and certifying all health care facilities as defined by KRS 216B.015 (13). The division also is responsible for investigating complaints against health care facilities, facility plans review and developing regulations.

The division recommends various long-term care facilities for certification to receive Medicaid and Medicare funds through contracts with the Health Care Financing Administration of the U.S. Department of Health and Human Services.

The regional offices of the Division of Health Care are responsible for conducting on-site visits of all health care facilities in the state to determine compliance with applicable licensing regulations and Medicare/Medicaid certification requirements. Complaints concerning these facilities are investigated by regional office staff.

Inspection of Long-Term Care Facilities to be Unannounced

All inspections of long-term care facilities performed by the Cabinet for Health and Family Services are unannounced. State law prohibits anyone having knowledge of or conducting inspections of long-term care facilities from notifying or causing notice to be made to an owner, operator, licensee or representative of a licensee of any scheduled or contemplated inspection.

Reporting a Complaint or Incident

Please see Complaint Information to find out how to report a complaint against a licensed long-term or health care facility.

Self-reporting an Incident.  Here is the information for those facilities to report an incident occurrence.

Contact Us

The Division of Health Care operates through four regional offices in the Commonwealth.  All questions and complaints should go through the appropriate regional office.  Please see the regional map to determine the counties each enforcement branch serves.

A listing of phone numbers and contacts can be found in this document.  Two document format types provided for accessibility.
Listing-PDF Version    Listing-Rich Text Version) 

Helpful Links


Medical Device Recalls

Provider E-mail Addresses Needed

So that we may deliver the best customer service, please ensure that the Division of Health Care has up-to-date contact information for your facility, including email addresses. Please contact (502) 564-7963 to provide this important information.


Last Updated 4/25/2018