Kentucky Cabinet for Health and Family Services (Banner Imagery) - Go to home page

Division of Health Care

Sandra Houchen, R.N., Director

(502) 564-7963


The Division of Health Care is responsible for inspecting, monitoring, licensing and certifying all health care facilities as defined by KRS 216B.015 (13). The division also is responsible for investigating complaints against health care facilities, facility plans review and developing regulations.

The division recommends various long-term care facilities for certification to receive Medicaid and Medicare funds through contracts with the Health Care Financing Administration of the U.S. Department of Health and Human Services.

The regional offices of the Division of Health Care are responsible for conducting on-site visits of all health care facilities in the state to determine compliance with applicable licensing regulations and Medicare/Medicaid certification requirements. Complaints concerning these facilities are investigated by regional office staff.

Inspection of Long-Term Care Facilities to be Unannounced

All inspections of long-term care facilities performed by the Cabinet for Health and Family Services are unannounced. State law prohibits anyone having knowledge of or conducting inspections of long-term care facilities from notifying or causing notice to be made to an owner, operator, licensee or representative of a licensee of any scheduled or contemplated inspection.

Reporting a Complaint

Please see Complaint Information to find out how to report a complaint against a licensed long-term or health care facility.

Health Care Facility Directories

Please see the Facility Directories for listings of health care facilities regulated by the Division of Health Care.

Helpful Links
Miscellaneous Information
Contact Information

Central Office
Sandra Houchen, R.N., Director
Jackie Aitkin, Assistant Director
Melanie Poynter, Assistant Director
Andrea Willhite, Assistant Director
275 E. Main St., 5E-A
Frankfort, KY 40621
Phone: 502-564-7963
Fax: 502-564-6546

Enforcement Branches
Please see the regional map to determine the counties each enforcement branch serves.

Western Enforcement Branch
Kathy D. Perry, Regional Program Manager
Western State Hospital
P.O. Box 2200
2400 Russellville Road
Hopkinsville, KY 42241
Phone: 270-889-6052
Fax: 270-889-6089

Northern Enforcement Branch
Sandra MacDonald, Regional Program Manager
L & N Building, 10-W
908 W. Broadway
Louisville, KY 40203
Phone: 502-595-4958
Fax: 502-595-4540

Southern Enforcement Branch
Alisia Dunn, Regional Program Manager
116 Commerce Ave.
London, KY 40744
Phone: 606-330-2030
Fax: 606-330-2054

Eastern Enforcement Branch
Gae Vanlandingham, Regional Program Manager
1055 Wellington Way, Suite 125
Lexington, KY 40513
Phone: 859-246-2301
Fax: 859-246-2307


Medical Device Recalls

Provider E-mail Addresses Needed

So that we may deliver the best customer service, please ensure that the Division of Health Care has up-to-date contact information for your facility, including email addresses. Please contact (502) 564-7963 to provide this important information.


Last Updated 1/20/2017