Kentucky Cabinet for Health and Family Services (Banner Imagery) - Go to home page

Complaint Information

Complaint information should include:

  • Name of facility.
  • Who is the complainant?
  • What is the complaint? (Describe the facts of the complaint situation.)
  • Who is/are the alleged perpetrator(s)?
  • How was patient/client affected?
  • When did the complaint situation occur? Was it an isolated event or an ongoing situation? (Include the date, time, time between different events.)
  • Where did it happen? (In what care unit, patient/client room.)
  • How did it happen? What was the sequence of events?
  • Is a patient/client or the family of a patient/client involved?
  • Who witnessed the complaint situation?
  • Names of staff or other patient/client involved. Also, include other persons involved, such as volunteers or visitors.
  • Was facility made aware of complaint?
  • What actions were taken by the facility?


To report a complaint against a licensed health care facility, contact the appropriate regional office as noted below. To see what region to report to please follow link to the regional map.

WESTERN ENFORCEMENT BRANCH

Western State Hospital
Hopkinsville, Kentucky 42240
Phone: (270) 889-6052
Fax: 270) 889-6088 or (270) 889-6089
NORTHERN ENFORCEMENT BRANCH

L&N Building, 2-W
908 West Broadway
Louisville, Kentucky 40203
Phone: (502) 595-4079
Fax: (502) 595-4540

SOUTHERN ENFORCEMENT BRANCH

116 Commerce Avenue
London, Kentucky 40744
Phone: (606) 878-7827
Fax: (606) 878-2773
EASTERN ENFORCEMENT BRANCH

Veteran's Hospital
P.O. Box 12250
Lexington, Kentucky 40582
Phone: (859) 246-2301
Fax: (859) 246-2307

 

Last Updated 8/26/2016