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On this page you’ll find information and links to resources related to DCBS agency response to COVID-19 and its impact on our programs, services and the people we serve.

DCBS wants to thank clients and partners for their patience as we continue to serve families in a manner that keeps staff and customers safe.

General Information

Healthy at Work

Drive-thru testing locations and schedules

CHFS Office Closures

Family Support

New  The Pandemic Electronic Benefit Transfer (P-EBT) Program

School closures due to the COVID-19 state of emergency led to the loss of free and reduced-price school meals for many Kentucky children. These children now can receive help from a program jointly offered by the Cabinet for Health and Family Services and Kentucky Department of Education.

The Pandemic Electronic Benefit Transfer (P-EBT) program provides a benefits card families can use to buy food to replace free school breakfast and lunch while schools are closed. Program enrollment is automatic for children already receiving SNAP (formerly known as food stamps), TANF, Kinship Care and Medicaid.

Households with children not enrolled in these assistance programs must apply for P-EBT benefits at . Applications will be taken from June 1, 2020 through August 31, 2020. More information can be found in the Kentucky Pandemic Electronic Benefit Transfer Frequently Asked Questions (FAQ).

P-EBT Eligibility Requirements:

  • Children who attend public or private school and are eligible for free or reduced-price school meals
  • Children who attend schools that provide free meals to all students

SNAP Online Purchasing

DCBS announced that families eligible for the Supplemental Nutritional Assistance Program (SNAP) can purchase groceries online at some retailers

Family Support Office Hours

Our DCBS county Family Support offices have limited most in-person services in response to COVID-19. DCBS will continue to serve clients in several ways:

Online at the Benefind website
Phone: (855) 306-8959

In addition to regular hours, 8 a.m. - 5 p.m. Eastern time, Monday through Friday, Call Service lines will be open to assist clients with Medicaid, SNAP and other public assistance benefits from 9 a.m. - 2 p.m. Eastern time on Saturdays beginning March 28, 2020.

Family Support Documentation

Clients can drop off documentation at their local office or use the statewide email inbox to assist with returning information for benefit application.

Individuals can submit clear, black and white pictures of requested documents and email. Please include the case name and case number, if available, in the email.

Read more: Guidance for Limiting In-person Services at Family Support Offices

Child Care

New Kentucky Child Care Reopening Guidelines

922 KAR 2:400E - Enhanced requirements for certified and licensed child care as a result of a declared state of emergency

On June 8, 2020, all Type II, certified and registered providers may reopen and on June 15, 2020, all center-based licensed child care programs and day camps may reopen. Reopening is subject to Healthy At Work minimum requirements and Requirements for Childcare Programs.

Reopening Child Care FAQs

Parent/Guardian Agreement to Adhere to Social Distancing at Child Care Facilities

Contact Information