If you have any questions or concerns please contact the Customer Call Center at (502) 564-4446, ext. 1 or via email. 

OUTREACH electronically delivers laboratory requisitions and reports via the Internet to more than 1,500 registered and certified customers of the Division of Laboratory Service in the Kentucky Department for Public Health. This service was implemented in 2010 to better serve you by reducing turnaround time, decreasing risks for clerical errors and conveniently allowing submission of test orders and retrieval of results over the Internet. Urgent cases will continue to be handled by telephone and fax. To maximize your practice, become a user and benefit from the OUTREACH System. 

To register, complete and return to the lab a HIPAA form to the address on the User Request Form.pdf. These forms also are available from the CHFS Business Operations Branch Web site. 

When your registration forms are received, processed and approved, you will become a certified user and provided with your OUTREACH system user credentials and instructions. 

Please contact our Customer Service Center help desk during regular business hours (Monday-Friday 8 a.m. to 4:30 p.m.) at (502) 564-4446, ext. 1 or via email with questions about registration, specimen submission, order submission and result retrieval or OUTREACH IT-related issues. Calls and email received outside regular business hours will be responded to on the next business day.