​As leaders in public health laboratory practices, we perform unique reference testing services, generate reliable data, provide technical consultation and establish standards for quality clinical laboratory services in support of the commonwealth’s commitment to promote and protect the health and well being of the public.

Laboratory Emergency after hours number: (502) 320-4501

Epidemiology after-hours number: (888) 9REPORT, (888) 973-7678

Public Health Laboratories of Kentucky: (502) 782-7711

CLIA Licensure Information: (270) 987-4656

Sentinel Laboratory Information: (502) 782-7703

LIS - Outreach

If you have any questions or concerns please contact the Customer Call Center at (502) 564-4446, ext. 1 or via email.

Outreach electronically delivers lab requests and reports via the Internet to more than 1,500 registered and certified customers of the Division of Laboratory Service in the KY Department for Public Health. This service reduces turnaround time, decreases risks for clerical errors and conveniently allows submission of test orders and retrieval of results. Urgent cases will continue to be handled by telephone and fax. To maximize your practice, become a user and benefit from the Outreach System.

To register, complete and return to the lab a HIPAA form to the address on the User Request Form 

When your registration forms are received, processed and approved, you will become a certified user and provided with your Outreach system user credentials and instructions.

Please contact our Customer Service Center help desk during regular business hours (Monday-Friday 8 a.m. to 4:30 p.m.) at (502) 564-4446, ext. 1 or via email with questions about registration, specimen submission, order submission and result retrieval or Outreach IT-related issues. Calls and email received outside regular business hours will be responded to on the next business day.

Send Outreach registration forms to:

Division of Laboratory Services
Attention: KY-LWO Customer Service Center
100 Sower Blvd., Suite 204
Frankfort, KY 40601

Outreach Information

• KDLS Outreach Access Request Form .pdf
• Password Procedure for Outreach
• Outreach User Manual
• Outreach Test Codes
  

Collection and Packaging

• COVID-19 Bulk Collection and Packaging
  
• Multishipper Instructions
• Enteric Collection and Packaging Guidelines
• Food Collection
• Method for Sputum Collection
• Multishipper with Cold Pack Blood
• Multishipper with Cold Pack Hepatitis A
• Multishipper with Cold Pack Hepatitis C
• Multishipper with Cold Pack Virus-Swab
• Newborn Screening Collection
  
• Norovirus Collection and Packaging
• Rabies Packaging
• Water Collection