Electronic Visit Verification

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​​​​​​​​​​​​​​​​​​​​​​​​​​​Overview​ 
Electronic Visit Verification (EVV) is an electronic system that enables providers to record and verify service delivery for Medicaid-enrolled members, ensuring accuracy, compliance, and accountability. In accordance with the ​ 21st Century Cures Act​ and guidance from the Centers for Medicare & Medicaid Services (CMS), Personal Care Services (PCS) and Home Health Care Services (HHCS) provided in a home or community setting must be electronically verified. This includes services that assist with Activities of Daily Living (ADLs), whether provided alone or in combination with Instrumental Activities of Daily Living (IADLs), as well as applicable services authorized under 1915(c) Home and Community-Based Services (HCBS) waivers.

What is Electronic Visit Verification?​
The Commonwealth of Kentucky has contracted with Therap to implement an  EVV system. This system enables the state to confirm when a Medicaid eligible member receives services from an authoriz​ed Medicaid provider by capturing the following six required data elements:​​​​​

  1. ​Date of service
  2. Location of service delivery
  3. Type of service provided
  4. Individual providing the service
  5. Individual receiving the service
  6. Start and end times of the service ​

​​These requirements apply to providers delivering PCS, HHCS, and certain 1915(c) HCBS waivers services. Kentucky has identified and defined specific waiver services subject to EVV requirements, including any additional services the state requires beyond the federal minimum requirements. The EVV system captures and stores service delivery data in near real time, supporting program integrity, service verification, and claims processing.

The Guiding Principles of EVV​​
​​​​At the Department for Medicaid Services (DMS), our approach to EVV is grounded in efficiency, quality care, and collaboration. E​VV is designed to:

  • Streamline documentation by simplifying processes and reducing administrative burden for members and providers
  • Enhance health, safety, and well-being through accurate service tracking
  • Preserve member choice by maintaining existing service levels and respecting preferred service delivery methods
  • Reflect stakeholder input to ensure the system meets the needs of those it serves
  • Provide training to all state sponsored system users to ensure the effective use of EVV
  • Ensure compliance with federal requirements ​​​
Who Uses EVV? 
​EVV is used to verify services for members receiving care through certain Medicaid programs:  

  • Acquired Brain Injury (ABI)  
  • Acquired Brain Injury Long-Term Care (ABI LTC)
  • Home and Community Based (HCB)  
  • Model II Waiver (MIIW)
  • Michelle P. Waiver (MPW)
  • Support for Community Living (SCL)  
  • Community Health for Improved Lives and Development (CHILD)
  • Home Health (HH)
  • Private Duty Nursing (PDN)​

For P​roviders
K​entuck​y uses an open model solution, which means the provider may choose to use the state sponsored system or a third-party system. Therap is the state sponsored system.​​​

State EVV System (Therap) 
If you choose to use the state sponsored system:

  • There is no cost to the provider
  • The system meets federal requirements under the 21st Century Cures Act
  • The system automatically transfers data to the Therap Aggregator

​Third-Party EVV Systems
If you choose to use a third-party system your responsible for:​

  • All associated costs
  • Ensuring the system meets all federal requirements under 21st Century Cures Act
  • Ensuring the system integrates with the Therap Aggregator​

Support​​

​​​EVV System Support:
If you have technical issues or questions about Therap EVV, please email: Therap ​​


If you have contacted Therap and do not receive a response, please contact the 1915(c) Waiver Help Desk at email: 1915cwaiverhelpdesk@ky.gov​

EVV Policy Questions:
If you have policy questions about EVV, please use the appropriate contact below.

 ABI, ABI LTC, MIIW, CHILD and HH and PDN providers
Call (844) 784-5614 or email: ​1915(c) Waiver Help Desk​

HCB providers
Call (877) 315-0589 or email: ​Dept. ​for Aging and Independent Living​ 

MPW or ​SCL providers
(502) 564-7700 or email: ​​​Dept. for Behavioral Health,​ ​Developmental and Intellectual Disabilities​  ​​​
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​​General EVV Inform​at​ion 

EVV Alerts:
EVV Login Update:
KOG is now officially KYID.
Users may continue to use their existing links, usernames, and passwords. No login credentials have changed. However, the login page has a new look and feel,  users may be prompted to verify their information during their first login.​

User Management: ​​​​
Provider administrators are required to audit and maintain their EVV users and assigned privileges within the Therap Solution (if applicable) and the Therap Aggregator. Administrators must review their agency user list and assigned privileges every 90 days to ensure accuracy and make updates as needed. ​​

Helpful Links​​:
Cures Act 
CMS EVV Guidance​
​Subscribe to Email Updates​

Related Pages:
Div. ​of Long-Term​​​​​ Services and Supports 

EVV Information for Participants:
What Does EVV Mean to Me?​
EVV Signature Requirements ​

Therap EVV Information: 
​Kentucky EVV Information​
Video: Therap Intro to EVV Aggregators​

Provider Information:
EVV Claims Compliance Deadline
New EVV Provider - Request Form​
​​​Register for Therap Town Hall Meetings​​Town Hall Meeting Recordings​
EVV Required Service List​
Service Co​de ​​List​
​Signatures and Third-Party Vendor Visits​​ ​Report Missing Address to Google Maps​  ​EVV Security Best Practices​
1915(c) Waiver Policy Letter​

Archives​: ​
The following information is being maintained for reference, research, or recordkeeping only, and meets the ADA compliance exemption per U.S. Department of Justice regulations 28 C.F.R. Part 35.

Service Task List by Service Code
Signatures and Third-Party Vendor Visits​​​1915(c) Waiver Policy Letter
EVV PCS Hard Edit Deadline ​

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Contact Information

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