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What Is Electronic Visit Verification?

Electronic visit verification (EVV) is an electronic system providers use to record information when delivering in-home or community-based services where participants receive support with activities of daily living and/or instrumental activities of daily living. The Department for Medicaid Services is transitioning to EVV for its 1915(c) Home and Community Based Services (HCBS) waivers. The use of EVV is  a requirement of the 21st Century Cures Act passed by Congress in 2016. 

EVV must electronically verify six aspects of service delivery: the date, location and type of service, the individual providing the service, the individual receiving the service and the start and end times of the service. 

EVV offers several benefits to providers and waiver participants such as eliminating the need for paper documentation, creating flexibility in scheduling and delivering services, improved monitoring of participant health, safety and welfare and reduction in potential Medicaid fraud, waste and abuse. 

Guiding Principles of EVV Phase I

DMS believes EVV Phase I should:

  • Simplify required documentation and reduce administrative burden on participants and providers.
  • Improve participant health, safety and welfare. 
  • Not reduce a participant's services or alter chosen service delivery method.
  • Be developed with input from all stakeholders.
  • Include training for providers and participants.
  • Bring Kentucky into compliance with federal law. 

 Affected Programs

Traditional service provider agencies and financial management agencies (FMA) that bill certain in-home or community-based services must have direct service providers or participant-directed services employees enter visit information via EVV. This applies to five of Kentucky's six 1915(c) HCBS waivers: Acquired Brain Injury and Acquired Brain Injury Long Term CareHome- and Community-BasedMichelle P. Waiver and Supports for Community Living. Read the Electronic Visit Verification - Affected Services document for a listing of services by waiver that must use EVV. 

Provider EVV Options 

Providers have two options for EVV. DMS is working with Tellus, LLC to launch EVV in Kentucky. Providers who opt to use Tellus EVV receive training and can use the system free of charge. 

DMS allows providers to choose their own EVV systems or continue using their current EVV systems. Providers are responsible for all costs associated with use of third-party systems, ensuring their preferred systems meet the requirements of the 21st Century Cures Act and ensuring full integration with Tellus to allow DMS to reimburse for rendered services and conduct waiver quality assurance activities. The following third-party systems have integrated with Tellus during EVV Phase I: Ankota, Bluestep Systems, ClearCare, Continulink/Complia, Delta Health Tech, Mains'l, Oasis Technologies, Savii Care and Therap. If a provider wishes to integrate a system that is not listed, it will need to wait until EVV Phase II. 

EVV Training

Tellus offers live user training sessions. Training topics and the intended audience are listed below. Attendees only need to attend one session date per topic. The training is recorded and available for viewing on-demand as well. You can register for live training or view recordings on the Tellus training registration website.

Tellus EVV User Guides 

EVV Support 

EVV Frequently Asked Questions addresses the most common questions about EVV. The Tellus EVV QRG: Who to Call gives a listing of common issues and where to get help. 

If you have policy questions about 1915(c) HCBS waivers and EVV, please email the 1915(c) Waiver Help Desk or call (844) 784-5614.   

If you have technical issues with Tellus EVV, visit the Tellus website and click the yellow Open Support Ticket button to get help. 

Contact Information