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Member information 

 Important Copay Information

Notice: A new Medicaid copay policy will be taking effect Jan. 1, 2019.  The materials below were created specifically for Kentucky Medicaid beneficiaries and providers, including a brief description of what is changing, a list of services requiring copays as of Jan. 1, 2019, and frequently asked questions.

If members have any questions, please contact Member Services at 1-800-635-2570. 

If providers have any questions, please contact Provider Services at 1-855-824-5615

Thank you for all you do to support Kentuckians

Who We are

Kentucky Medicaid is a state and federal program authorized by Title XIX of the Social Security Act to provide healthcare for eligible, low income populations. These populations include children, low-income families, pregnant women, the aged and disabled. Eligibility for these groups is determined by a number of factors, including family size, income and the federal poverty level. Eligibility for people who receive Supplemental Security Income and the aged, blind or disabled, are based on additional requirements such as income and resource limits.   

Medicaid offers a number of different programs and services depending on the type of Medicaid you are eligible for and your particular medical needs.

If you are a Medicaid member, or are interested in apply for Medicaid, please use the Medicaid Member Information link on the right side of this page. 

If you are a KY Medicaid provider, or are interested in becoming a provider for KY Medicaid, please use the Medicaid Provider Information link on the right side of this page. 




  • For billing questions, contact DXC at (800) 807-1232 or visit the website
  • For provider questions, contact the Provider Services Call Center at  (855) 824 5615
  • For provider enrollment questions, contact Provider Enrollment at  (877) 838-5085
  • For KyHealth-net assistance, email DXC
  • For general questions, contact DMS Issues
  • Website technical questions, contact CHFS DMS Webmaster
  • To report fraud and abuse, contact Fraud Hotline at (502) 564-2348
  • For member questions, contact Member Services at (800) 635-2570
  • For pharmacy questions, contact Pharmacy Support Center at (800) 432-7005
  • For pharmacy clinical support questions, contact Clinical Support Center at (800) 477-3071
  • For pharmacy prior authorization questions, contact Pharmacy Prior Authorization at (800) 477-3071