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​What It Is

The Kentucky Level of Care System (KLOCS) is an electronic system which streamlines and automates the current level-of-care paper process. KLOCS generates user tasks and notifications to enable all stakeholders to interact electronically in level-of-care application, review, and approval processes.

Starting Aug. 3, 2020, all nursing facility providers, institutionalized hospice service providers, and ICF/IID providers are required to use KLOCS. Please Note: KLOCS does not impact ancillary services. Those processes remain the same. 

The following changes take effect Aug. 3, 2020:

  • Applications will be submitted and tracked using an online self-service portal.
  • Level-of-care requests and discharges will be initiated electronically. This process automatically routes requests to the appropriate KLOCS personnel for review and completion of determinations.
  • Providers will receive automatic task notifications and reminders to submit requested information

KLOCS Newsletter

The KLOCS Newsletter is issued bi-weekly and provides program updates, answers to frequently asked questions, application user tips and feature overviews, contact information and related content. Choose a month from the drop-down menu below to display links to the issues published that month.

Contact Information

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