Medicaid Contact List

​​​​​​​​​​Need help with Kentucky Medicaid? Reach out using the contact information below. Our team is ready to assist members and providers with their questions. 

​​​For Members

​​​Member Services
855-459-6328 or MS.Services@ky.gov​

kynect
kynect Self-Service Portal
855-459-6328
Search for a kynector

Department for Community Based Services (DCBS) 
8​55-306-8959
Visit a DCBS Office 

Managed Care Organizations
Aetna Better Health of Kentuck​y
​​855-300-5528 (TTY: 711)
Find an Aetna Provider

Humana Health Horizons in Kentucky
​800-444-9137 (TTY: 711)
Find a Humana Provider

Passport Health Plan Molina Healthcare
​800-578-0603 (TTY: 711) 
​Find a Molina Provider

UnitedHealthcare Community Plan
​866-293-1796 (TTY: 711) 
​Find a UnitedHealthcare Provider

WellCare of Kentucky
​877-389-9457 (TTY: 711)
​Find a WellCare Provider

Provider Directory
Find a Medicaid Provider

Pharmacy Services - MedImpact Member Call Center
800-210-7628
MedImpact Member Portal ​

1915(c) Home and Community Based Waiver Programs

​Acquired Brain Injury Acute and Long-Term Care, Model II, or Community Health for Improved Lives and Development Waiver
​​Department for Medicaid Services
844-784-5614 or 1915cWaiverHelpDesk@ky.gov 

​Home and Community Based Waiver
​Department for Aging and Independent Living
​​877-315-0589 or DAILHCBWaiverParticipantInquiries@ky.gov​

​Michelle P. and Supports for Community Living Waiver
​Department for Behavioral Health, Developmental and Intellectual Disabilities (DBHDID)
​5​02-564-7700 or DDID.info@ky.gov​ 

1915(i) RISE
DBHDID 
​502-564-9189 or 1915iRISEInitiative@ky.gov

Home Health or Private Duty Nursing
502-564-7540

Kentucky Transitions
502-564-0330 or 877-564-0330 or kentucky.transitions@ky.gov​

Report Fraud and Abuse
800-372-2970

For Providers

​Provider Enrollment, Maintenance, or Revalidation or Provider Questions
877-838-5085, option 1
Provider Enrollment, Maintenance, or Revalidation webpage

Prior Authorization 
Fee for Service 
​Gainwell Technologies
​​800-292-2392
​​800-644-5725
​​800-807-8842
For managed care, Contact the member’s managed care organization

Billing Questions
Fee for Service 
​Gainwell Technologies
​​800-807-1232 or ky_provider_inquiry@gainwelltechnologies.com
For managed care, contact the member's managed care organization 

Medicaid Policy Questions
Fee for Service
​502-564-6890 or dmsweb@ky.gov 

Managed Care
​ProviderMCOInquiry@ky.gov 

Behavioral Health Policy
DMS.Issues@ky.gov 

Managed Care Organization Provider Relations
Anthe​m​
Note: As of Jan.1, 2025, Anthem is no longer a Medicaid Managed Care Organization, or MCO, in Kentucky.  This does not change a member’s Medicaid eligibility. Medicaid coverage will not be interrupted.

Aetna Better Health
​855-300-5528

Humana Healthy Horizons
​800-444-9137

Passport by Molina
​800-578-0775

UnitedHealthcare Community Plan of Kentucky
​866-633-4449 or k​entucky_pr_team@uhc.com 

Wellcare of Kentucky​
​877-389-9457

Pharmacy
Questions or Physician Administered Drug list
​502-564-6890 or d​msweb@ky.gov. 

Clinical support questions or prior authorization
877-403-6034
MedImpact Provider Portal

Medicaid Provider Directory
Find a Medicaid Provider
If your information is missing or not up to date, please send an email to Program.Integrity@ky.gov with subject line “Provider Directory”.

Medicaid Management Information System (KYHealthNet) Assistance
(800) 205-4696 or ky_edi_helpdesk@gainwelltechnolgies.com 

Verify Eligibility
800-807-1301

1915(c) Home and Community Based Waiver Programs
Acquired Brain Injury Acute and Long-Term Care, Model II, or Community Health for Improved Lives and Development Waiver

Department for Medicaid Services
​844-784-5614 or 1915cWaiverHelpDesk@ky.gov 

Home and Community Based Waiver
​Department for Aging and Independent Living
​877-315-0589 or DAILHCBWaiverProviderTechnicalAssistance@ky.gov 

Michelle P. and Supports for Community Living Waiver
​Department for Behavioral Health, Developmental and Intellectual Disabilities
​​502-564-7700 or DDID.info@ky.gov 

​Medicaid Waiver Management Application (MWMA) Technical Support
Contact MWMA at 844-784-5614, option 1

​Waiver Service Authorization
Contact Gainwell / Carewise at 800-292-2392 

1915(i) RISE
1915iRISEProvider@ky.gov 

Program of All-Inclusive Care for the Elderly
888-804-0884 or PACE@ky.gov. ​

Home Health or Private Duty Nursing
502-564-7540

KYID Support
866-231-0003, option 2 or KYIDHelpDesk@ky.gov 

Office of Inspector General
502-564-7963

Report Fraud and Abuse
800-372-2970

Helpful Links
Current Kentucky Medica​id Fee Schedules
Archived Kentucky Medicaid Fee Schedules 
Kentucky Medicaid Provider Letters
Archived Kentucky Medicaid Provider Letters ​​

Additional Information

Contact Information

 

Related Agencies