Need help with Kentucky Medicaid? Reach out using the contact information below. Our team is ready to assist members and providers with their questions.
For Members
- Member Services
- kynect
- Department for Community Based Services (DCBS)
- Managed Care Organizations
- 1915(c) Home and Community Based Waiver Programs
- Acquired Brain Injury Acute and Long-Term Care, Model II, or Community Health for Improved Lives and Development Waiver
- Home and Community Based Waiver
- Department for Aging and Independent Living
- Michelle P. and Supports for Community Living Waiver
- Department for Behavioral Health, Developmental and Intellectual Disabilities (DBHDID)
- 502-564-7700 or DDID.info@ky.gov
- 1915(i) RISE
For Providers
- Provider Enrollment or Revalidation or Provider Questions
- 877-838-5085
- Option 1 for Medicaid Partner Portal Application technical support
- Option 2 for provider program or policy questions
- Prior Authorization
- Fee for Service
- Gainwell Technologies
- 800-292-2392
- 800-644-5725
- 800-807-8842
- Managed Care
- Contact the member’s managed care organization
- Billing Questions
- Fee for Service
- Managed Care
- Contact the member’s managed care organization
- Medicaid Policy Questions
- Fee for Service
- Managed Care
- Behavioral Health Policy
- Managed Care Organization Provider Relations
- Pharmacy
- Questions or Physician Administered Drug list
- Clinical support questions or prior authorization
- Program of All-Inclusive Care for the Elderly
- Provider Directory
- If your information is missing or not up to date, please send an email to Program.Integrity@ky.gov with subject line “Provider Directory”.
- Medicaid Management Information System (KYHealthNet) Assistance
- Verify Eligibility
- 1915(c) Home and Community Based Waiver Programs
- Department for Medicaid Services
- Acquired Brain Injury Acute and Long-Term Care, Model II, or Community Health for Improved Lives and Development Waiver
- Home and Community Based Waiver
- Department for Aging and Independent Living
- Michelle P. and Supports for Community Living Waiver
- Department for Behavioral Health, Developmental and Intellectual Disabilities
- Medicaid Waiver Management Application (MWMA) Technical Support
- Contact MWMA at 844-784-5614, option 1
- Waiver Service Authorization
- Contact Gainwell / Carewise at 800-292-2392
- 1915(i) RISE
- KYID Support
- Office of Inspector General
- Report Fraud and Abuse
- Helpful Links