The Division of Health Care inspects, monitors, licenses and certifies all health care facilities as defined by KRS 216B.015 (13). The division also investigates complaints against health care facilities, reviews facility plans and develops regulations.
The Division of Health Care operates through four regional branch offices. All questions and complaints should go through the appropriate regional office. Please see the regional map to determine which branch serves your county.
The division recommends various long-term care facilities for certification to receive Medicaid and Medicare funds through contracts with CMS (Centers for Medicare & Medicaid Services) of the U.S. Department of Health and Human Services.
The regional offices of the Division of Health Care conducts on-site visits of all health care facilities in the state to determine compliance with applicable licensing regulations and Medicare/Medicaid certification requirements. Complaints concerning these facilities are investigated by regional office staff.
Inspection of Long-Term Care Facilities to be Unannounced
All inspections of long-term care facilities performed by the Cabinet for Health and Family Services are unannounced. State law prohibits anyone having knowledge of or conducting inspections of long-term care facilities from notifying or causing notice to be made to an owner, operator, licensee or representative of a licensee of any scheduled or contemplated inspection.
Reporting a Complaint or Incident
To report a complaint against a licensed long-term or health care facility, view the complaint information for details on how to contact the appropriate regional office. Facilities can view this information for details on self-reporting an incident occurrence.
Provider E-mail Addresses Needed
So that we may deliver the best customer service, please ensure that the Division of Health Care has up-to-date contact information for your facility, including email addresses. Please contact (502) 564-7963 to provide this important information.