Skip to main navigation Skip to main content

​The information on this page is specific to Medicaid beneficiaries and providers. For more information about COVID-19, refer to the state COVID-19 website.

Provider Information

April 3, 2020 - Provider Telehealth FAQ


April 3, 2020, - During the COVID-19 state of emergency, individuals who need special healthcare coverage should complete the Healthcare Coverage Application. This coverage is temporary and ends June 30, 2020, unless an application for regular Medicaid is submitted. For application help, contact an application assister at the Application Assister Web Page or call the Kentucky Healthcare Customer Service line toll free at (855) 459-6328. For a list of participating medical providers please see the Kentucky Medicaid Provider Directory. If you have questions or need more information about a participating provider, call toll free (800) 635-2570.

March 31, 2020 - In response to the COVID-19 state of emergency, the Centers for Medicare and Medicaid Services has authorized delay of certain Medicare cost reports. As a result, the Department for Medicaid Services also will grant any cost report extensions that Medicare has officially granted. At this time, the following fiscal year-end cost report extensions have been granted:

​Fiscal Year-End​Revised Due Date

Oct. 31, 2019

​June 30, 2020

​Nov. 30, 2019

​June 30, 2020

​Dec. 31, 2019

July 31, 2020

Please call (502) 564 - 8196 if you have any questions. and ask for the staff referenced below based on provider type.

​Provider Type
​DMS Contact
​Home Health 
​Tara Brewer
​Hospital
​Barb Carter
​Nursing Facility
​Lynettte Gurney

March 25, 2020 - KY Draft 1135 Flexibilities Approval Letter

March 25, 2020 - Approved Appendix K for 1915(c) HCBS Waivers

March 24, 2020 - COVID-19 FAQ for 1915(c) HCBS Waivers 

March 23, 2020 - Dear Kentucky Nurse Aide Training Providers

The purpose of this letter is to notify Nursing Facilities and other Nurse Aide Training Providers that due to COVID-19 precautions, the Department for Medicaid temporarily will waive the mandatory 16 hours of supervised clinical instruction prior to testing as well as the skills demonstration portion of the final examination until further notice. Upon employment, the mandatory 16 hours of supervised clinical instruction must be completed within the first 30 days of employment. The Department for Medicaid has increased the testing window by 30 days which allows 150 days from date of employment to be identified on the registry. The department will continue to monitor these waivers and update them as needed during this COVID-19 emergency.

March 11, 2020 - To the Level of Care Community

Regarding KLOCS Go Live and DXC Training Forums - Announcement
In response to the evolving coronavirus (COVID-19) situation and ongoing efforts of long-term care facilities to manage the health and safety of their residents, the DMS has cancelled all KLOCS training forums.

KLOCS launch postponed, will not go into effect Monday, April 6, 2020.

More information will be provided when the new go-live date is determined and training forums are rescheduled. Thank you for your understanding as well as your continued commitment to keep your communities and residents safe.

COVID- 19 Provider Letters

Provider Letter A-105: COVID-19 Guidance for all Medicaid providers Guidance for all Medicaid providers on what Medicaid is doing to reduce barriers to care, limit administrative burdens and help stop the spread of COVID-19

Provider Letter A-106: COVID-19 and Telehealth for Behavioral Health Providers Guidance for Behavioral Health providers on delivering services via telehealth for Medicaid members with serious behavioral health disorders or substance use disorder

Provider Letter: COVID-19 Guidance for 1915(c) HCBS waiver providers Information for providers on reducing the spread of COVID-19 and helping waiver participants concerned about continuing their services as usual during the state of emergency. 

Provider Letter: COVID-19 and Telehealth for 1915(c) HCBS waiver providers Guidance for waiver providers on delivering services via telehealth as appropriate and guidance for case managers on conducting participant visits via phone or online options

Provider Letter: COVID-19 and Waiver Provider Certification and Monitoring Notification to providers that DMS, DAIL and DBHDID will suspend site visits (except for investigations into participant health, safety and welfare) during the state of emergency

Provider Letter: COVID-19 ABI and MPW Assessments Notification to ABI case managers and CMHCs that assessments/re-assessments for participants can be done via phone or online during the state of emergency.

Provider Letter: COVID-19 and Model II Assessments Notification to Model II service providers that assessments/re-assessments for participants can be done via phone or online during the state of emergency.

Provider Letter: Reporting COVID-19 Cases for 1915(c) HCBS Waivers Guidance for waiver providers on what to do if a waiver participant or an employee who has direct contact with participants tests positive for COVID-19.

Provider Letter: ADHC and ADT Temporary Closure Information Guidance for ADHCs and ADTs that serve waiver participants