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​The information on this page is specific to Medicaid beneficiaries and providers. For more information about COVID-19, refer to the state COVID-19 website.

For special healthcare coverage at this time, please complete the Healthcare Coverage Application. This coverage ends two months after the application month unless an application for regular Medicaid is submitted. For help applying, visit the Application Assister Web Page or call toll free at (855) 459-6328.

Kentucky Medicaid Provider Directory

If you have questions or need more information about a participating provider, call toll free (800) 635-2570.

Provider General Information

New Medicaid COVID-19 FAQ
Provider Letter #A-107: COVID-19 Presumptive Eligibility
Provider Letter A-105: COVID-19 Guidance for all Medicaid providers
KY Draft 1135 Flexibilities Approval Letter 
Families First Coronavirus Response Act - increased FMAP FAQ
NADSP Onboardng DSPs during COVID-19 Crisis
Social Security Administration: Significant changes to operations and policies

New CMS issued frequently asked questions (FAQs) clarifying requirements and considerations for hospitals and other providers related to the Emergency Medical Treatment and Labor Act (EMTALA) during the COVID-19 pandemic. The FAQs address questions around the patient presentation to the emergency department, EMTALA applicability across facility types, qualified medical professionals, medical screening exams, patient transfer and stabilization, telehealth and other topics.

Long-term care facilities news and updates

New CMS Issues Nursing Homes Best Practices Toolkit to Combat COVID-19 
Updated cases and response activities
Requesting PPE FactSheet
LTC Admissions and Transfers Guidance
Nursing Facility Per Diem Add-On Provider Letter and FAQ
Kentucky Nurse Aide COVID-19 Information and Procedures

New  Kentucky Level-of-Care System (KLOCS) Go-Live and Training

The new planned go-live for the KLOCS is Aug. 3, 2020.  LTC, ICF/IDD facilities and hospice providers are required to use KLOCS starting Aug. 3 to receive payment. Beginning July 20, DMS will offer a free two-part Zoom webinar on KLOCS system functionality. Staff who handle LOC applications are encouraged to participate. Registration information will be provided in coming weeks. Thank you for your understanding and continued commitment to keeping your communities and residents safe.

Cost Report for LTC update

The Centers for Medicare and Medicaid Services authorized the delay of some Medicare cost reports. The KY Department for Medicaid Services also extends extensions for the following fiscal year-end cost reports:

​Fiscal Year-End​Revised Due Date

Oct. 31, 2019

​June 30, 2020

​Nov. 30, 2019

​June 30, 2020

​Dec. 31, 2019

July 31, 2020

Please call (502) 564-8196 if you have any questions and ask for the staff referenced below based on provider type.

​Provider Type
​DMS Contact
​Home Health 
​Tara Brewer
​Hospital
​Barb Carter
​Nursing Facility
​Lynettte Gurney

Nursing Facilities and Nurse Aide Training Providers

Medicaid temporarily has waived the mandatory 16 hours of supervised clinical instruction prior to testing and the skills demonstration portion of the final exam until further notice. Upon employment, the mandatory 16 hours of supervised clinical instruction must be completed within the first 30 days of employment. The Department for Medicaid has increased the testing window 30 days allowing 150 days from date of employment to be listed on the registry. The department will monitor and update these waivers as needed during this health emergency.