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Kentucky Medicaid identifies Independent Lab services as Provider Type (37). In order to enroll or bill Kentucky Medicaid, Independent laboratory providers must be:

  • Enrolled with Medicare
  • Licensed in the state in which it is located. In Kentucky, Independent Lab service providers must contact the Office of Inspector General, Division of Health Care for a survey/license
  • Clinical Laboratory Improvement Amendments (CLIA) certificate certified by the Centers for Medicare and Medicaid Services
  • Enrolled with Kentucky Medicaid, and if applicable, enrolled with the Managed Care Organization (MCO) of any beneficiary it provides services for
  • Headed by a Laboratory Director with education and experience based on CLIA level of certification

Covered Services

A laboratory provider may perform Medicaid laboratory services for the Medicaid beneficiary only to the extent authorized by the provider's (CLIA) certificate. Services are prescribed by a physician, physician assistant, podiatrist, dentist, oral surgeon, advanced registered nurse practitioner, or optometrist.

Independent Labs must meet the coverage provisions and requirements set forth in 907 KAR 1:028 in order to provide covered services. Any services performed must fall within the scope of practice for any provider. Listing of services in an administrative regulation is not a guarantee of payment. Providers must follow all relevant Kentucky Medicaid regulations. All services must be medically necessary.


Reimbursement rates for independent labs are listed on the Kentucky Medicaid Lab fee schedule which is updated by CMS each year and 907 KAR 1:028. Services covered by Kentucky Medicaid are those listed on the Kentucky Medicaid Independent Lab Fee Schedule. Others approved on a case by case basis by Kentucky Medicaid or exceptions approved by the Medical Director.

Duplication of Service

Kentucky Medicaid will not reimburse for a service provided to a beneficiary by more than one provider of any program in which the service is covered during the same time period.

Prior Authorization

CareWise provides prior authorizations for any Fee for Service (FFS) beneficiary. Each MCO provides prior authorizations for its beneficiaries.

Claims Submission

Kentucky Medicaid currently contracts with DXC to process the Kentucky Medicaid fee for service (FFS) claims. Each MCO processes its own claims.


Kentucky Medicaid utilizes the National Correct Coding Initiative (NCCI) edits as well as the McKesson Claim Check System to verify codes that are mutually exclusive or incidental. Kentucky Medicaid also uses Correct Procedural Terminology (CPT) codes and Healthcare Common Procedure Coding system (HCPCS) codes. Kentucky Medicaid requires the use of ICD-10 codes on all claims submitted for reimbursement. KY Medicaid requires the use of CMS 1500 billing forms. Providers will need to bill Kentucky Medicaid using the correct CPT codes.

Claim Appeals

Appeal requests made on denied FFS claims must be submitted to DXC. The request must include the reason for the request along with a hard copy claim. Please refer to the MCO in question, if appealing an MCO claim.

Timely Filing

Claims must be received within 12 months from the date of service (DOS) or 6 months from the Medicare pay date whichever is longer, or within 12 months from the last Kentucky Medicaid denial. Please refer to the MCO in question, if appealing an MCO claim.

Provider Contact Information

If you can't find the information you need or have additional questions, please direct your inquiries to:
FFS Billing Questions - DXC - (800) 807-1232
Provider Questions - (855) 824-5615
Provider Enrollment or Recertification - (877) 838-5085 assistance - DXC - (800) 205-4696
Pharmacy Questions - (800) 432-7005
Pharmacy Clinical Support Questions - (800) 477-3071
Pharmacy Prior Authorization - (800) 477-3071
Physician Administered Drug (PAD) List - Pharmacy Branch - (502) 564-6890
CLIA Inquiries/Kentucky Office of Inspector General (OIG) – (502) 564-7963
CLIA (CMS Regional Office in Atlanta) – (404) 562-7451

Provider MCO Information

Anthem - (800) 205-5870 
Aetna Better Health of KY - (855) 300-5528 
Humana - (855) 852-7005
Passport Health Plan- (800) 578-0775
WellCare of KY - (877) 389-9457 

Contact Information