Skip to main navigation Skip to main content

Kentucky Medicaid identifies Physician service providers as Provider Type (64) individual or (65) group. In order to enroll and bill Kentucky Medicaid, Physician service providers must be: 

  • Licensed in the state in which they operate. In Kentucky, Physician service providers must be licensed with the Kentucky Board of Medical Licensure
  • Enrolled as a Medicaid active provider, and if applicable, enrolled with the Managed Care Organization (MCO) of any beneficiary it provides services for.

Covered Services

What are Physician services

Medically necessary services furnished by a physician through face-to-face interaction between the physician and the beneficiary.

Telehealth is billable for this provider type. 

How do I verify beneficiaries' eligibility?  

You may verify eligibility by:

  • contacting the Automated Voice Response System at (800) 807-1301 
  • using the Web-based KYHealth-Net System  

Physician service providers must meet the coverage provisions and requirements set forth in 907 KAR 3:005  in order to provide covered services.  Any services performed must fall within the scope of practice for the provider.  Listing of a service in an administrative regulation is not a guarantee of payment.  Providers must follow Kentucky Medicaid regulations. All services must be medically necessary. 

Reimbursement: Reimbursement for physician services is in accordance with the Physician Fee Schedule. Reimbursement is based on the Kentucky Medicare rate and the repricing per methodology in 907 KAR 3:010 Section. Other services may be approved on a case by case basis and approved by the Medical Director. A provider may request to have a procedure code covered by submitting a request in writing to the department which includes necessity, CPT code and expected reimbursement.  Any codes considered experimental are not covered by Kentucky Medicaid.

Multiple Procedures: Multiple procedures performed by the same physician on the same patient at the same session shall be reimbursed at the lower of the usual billed charge or at 100% of the Physician Fee Schedule for the major procedure and 50% for the lesser procedures. Anything considered incidental shall not be covered by Kentucky Medicaid.

Duplication of Service: Kentucky Medicaid will not reimburse for a service provided to a beneficiary by more than one provider of any program in which the service is covered during the same time period.

Prior Authorizations

Prior authorized service codes are indicated on the Physician Fee Schedule and are governed by 907 KAR 3:005 Section 5. CareWise provides prior authorizations for any For Fee for Service (FFS) beneficiaries. Each MCO provides prior authorization for its beneficiaries.

Claims Submission 

Kentucky Medicaid currently contracts with DXC to process the Kentucky Medicaid fee for service (FFS) claims. Each MCO processes its own claims.


 Kentucky Medicaid utilizes the National Correct Coding Initiative (NCCI) edits as well as the McKesson Claim Check System to verify codes that are mutually exclusive or incidental. Kentucky Medicaid also uses Current Procedural Terminology (CPT) codes and Healthcare Common Procedure Coding system (HCPCS) codes. Kentucky Medicaid requires the use of ICD-10 codes on all claims submitted for reimbursement. Kentucky Medicaid requires the use of CMS 1500 billing forms. Providers will need to bill Kentucky Medicaid using the correct CPT codes.

Claim Appeals 

Appeal requests made on denied FFS claims must be submitted to DXC. The request must include the reason for the request along with a hard copy claim. Please refer to the MCO in question, if appealing an MCO claim.

Timely Filing

Claims must be received within 12 months from the date of service (DOS) or 6 months from the Medicare pay date whichever is longer, or within 12 months from the last Kentucky Medicaid denial. Please refer to the MCO in question, if appealing an MCO claim.

Provider Contact Information

If you can't find the information you need or have additional questions, please direct your inquiries to:
FFS Billing Questions - DXC - (800) 807-1232
Provider Questions - (855) 824-5615
Prior Authorization - CareWise - (800) 292-2392
Provider Enrollment or Revalidation - (877) 838-5085 assistance - DXC - (800) 205-4696
Pharmacy Questions - (800) 432-7005
Pharmacy Clinical Support Questions - (800) 477-3071
Pharmacy Prior Authorization - (800) 477-3071
Physician Administered Drug (PAD) list - Pharmacy Branch - (502) 564-6890

Provider MCO Information

Anthem - (800) 205-5870 
Aetna Better Health of KY - (855) 300-5528 
Humana - (855) 852-7005
Passport Health Plan- (800) 578-0775
WellCare of KY - (877) 389-9457 

Contact Information